Reinventing Professionals

The Power of Personalized Learning

I spoke with Abdi Shayesteh, the founder and CEO of AltaClaro, an experiential learning platform for lawyers, who served for fifteen years as a corporate, bank regulatory and finance attorney in Silicon Valley and New York City, as well as throughout Asia, the Middle East and Europe.

The Connection Between Customer Service and Client Satisfaction

I spoke with Ryan Adams, the resort manager for the Chatham Bars Inn. We discussed the connection between customer service and client satisfaction, how technology is impacting client expectations, and the key elements of adding value.

Dispatch from the Masters Conference: What Vendors Can Do To Stand Out

I spoke with Bruce Malter, the director of client engagement for eTERA Consulting at the 2017 Masters Conference in New York City. We discussed what vendors can do to stand out, how technology has normalized, and where the industry is headed.

ILTACON 2017 – Centralizing Client Collaboration in Corporate Transactions

I spoke with Haley Altman, the co-founder and CEO of Doxly, a secure transaction management platform that centralizes checklists and reporting, and tracks documents, versions, and tasks, while automating signature management. We discussed the genesis of Doxly and the power of client collaboration at ILTACON 2017.

The Content-Driven Future of Legal Marketing

I spoke with Montina Portis, the founder and CEO of Creative Internet Authority, a digital marketing company that specializes in video production and promotion for lawyers and law firms.

ILTACON 2017: Developing a Conversation With Users of Technology

I spoke with Chuck Cole, the director of client engagement for Lucid IQ, the maker of CaseManagerPro, at the 2017 ILTA Conference. We discussed how developing a conversation with users can enhance their experience with technology.

Winning Proposals When Buying Legal

I spoke with Silvia Hodges Silverstein, the executive director of the Buying Legal Council, the international trade organization for legal procurement, and John de Forte, a London-based consultant to law and other professional services firms, who is the author of Winning Proposals – The Essential Guide for Law Firms and Legal Services Providers, which the Buying Legal Council published in July.

ILTA Feature: Creating a Dialogue Between Vendor, Law Firm, and Law Department Leaders

I spoke with Jack Thompson, the Senior Manager of eDiscovery & Legal Operations at Sanofi US. He is also the International Legal Technology Association’s Programming Planning Council Member responsible for Law Department Relationships.

ILTA Feature: The Biggest Cybersecurity Challenge for Law Firms

I spoke with Ishan Girdhar, the CEO of Privva, Inc., a software company focused on identifying and managing third party vendor risk throughout the data lifecycle.

ILTA Feature: Finding Value at the Intersection of Time(keeping)

I spoke with Peter Zver, the president of Tikit North America, the maker of the timekeeping software tool, Carpe Diem. We discussed how timekeeping generally and Carpe Diem have evolved in the past 18 months, the most common features that clients are requesting, the importance of forecasting in timekeeping, and what the company will be showcasing at ILTACON 2017.