Transforming the Corporate Legal Department with Metrics and KPIs

I spoke with Mike Russell, the Head of Global Legal Operations for Expedia Group, Julie Richer, the Director of Legal Operations of Bath & Body Works, and Mori Kabiri, author of Legal Operations KPIs and founder of InfiniGlobe, a legal operations consulting firm. We discussed how metrics and KPIs in legal have evolved, metrics that legal operations teams should monitor, and best practices for integrating data analytics into legal operations.